Language:

Skip to Store Area:

John Q. Smoker - Life, Liberty and the Pursuit..


Shipping & Delivery

 

Generally, orders placed with our store leave our warehouse within 1 business day. We ship USPS Priority Mail, domestically and internationally. Delivery times range approx. 2-3 business days throughout the continental United States, and 6-10 business days worldwide. Please note that we cannot offer any guarantee of delivery or accept any liability for lost orders. All delivery issues should be addressed with the United States Postal Service (USPS) or your chosen carrier (if applicable). For inquiries specific to your order, please contact us and a John Q. Smoker representative will assist you.

 

International Customers: Customs policies vary widely from country to country. If you are concerned about tax and/or customs policies specific to your region, please check with your local customs authorities prior to ordering.

 

Privacy & Security

 

Privacy Notice

 

This privacy notice discloses the privacy practices for JohnQSmoker.com. This privacy notice applies solely to information collected by this web site, and is subject to change without notice. By using this website, you agree to adhere to the privacy policy stated herein.

 

Information Collection, Use, and Sharing

 

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily provide us via a purchase order, email contact, or any other direct communication from you. We will not sell or rent this information to any other party.

 

We will use your information to respond to you regarding your inquiry. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

 

Unless you opt out, we may contact you via email in the future to notify you about special promotions, new products or services, and store offers.

 

Your Access to and Control Over Information

 

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the contact form available on our website:

 

* See what data we have about you, if any.

 

* Change/correct any data we have about you.

 

* Delete any data we have about you.

 

* Express concern about our use of your data.

 

Security

 

We take precautions to protect your information. When you submit sensitive information via this website, your information is protected.

 

Whenever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us securely. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

 

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only authorized personnel who need the information to perform a specific duty (for example, billing or customer service) are granted access to personally identifiable information. The servers in which we store personally identifiable information are kept in a secure environment.

 

Registration

 

In order to use this website, users must first complete the registration form. During the registration process, a user is required to provide certain personally-identifiable information (such as name and email address) to complete registration. This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide personal demographic information (such as gender or age) to tailor your browsing experience.

 

Orders

 

We request information from you on our order form. To make a purchase, you must provide contact information (e.g. name and shipping address) and financial information (e.g. credit card number and expiration date) to complete your order. This information is used for billing authorization and order fulfillment. If we have an issue processing an order, we'll use this information to contact you.

 

Cookies

 

We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access and identify repeat visitors to our website. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our website. Usage of cookies is in no way linked to any personally identifiable information on our website.

 

Some of our partners may use cookies on our website (for example, advertisers). However, we have no access to or control over their cookie policy.

 

Sharing

 

We share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.

 

We use a third-party shipping vendor to ship orders, and a credit card processing vendor to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond fulfilling your order request.

 

Links

 

This website may contain links to other websites. Please be advised that we are not responsible for the content or privacy practices of such sites.

 

Returns & Replacements

 

Our products are thoroughly inspected prior to leaving our warehouse, and come with a 30-Day Money Back Guarantee. An additional one (1) - year warranty is available on all non-disposable (e.g. batteries and chargers) products, and is in effect from your date of purchase. The warranty covers exchanges of defective non-disposable products during the warranty period, and cannot be used for refund claims after the initial 30-day grace period. Should an issue arise, please contact us for a Return/Warranty Authorization with your full name, address, and invoice/order number, and product description included. All products must be shipped back to our warehouse for investigation & review. Restocking fees do not apply. All shipping charges are non-refundable, and are the sole responsibility of the purchasee. Upon completing our investigation, we will notify you on the status of your warranty claim.  Should our product(s) be deemed defective, we will exchange the defective item(s) for an exact, or similar product (if original item is no longer available) at no additional cost to you. Disposable products (e.g. flavored cartridges) are not eligible for the 30-Day Money Back Guarantee, do not carry a warranty and cannot be exchanged and/or returned. 

 

Payment, Pricing & Promotions

 

We proudly accept Visa, MasterCard, American Express, Diners Club International, JCB and Discover as methods of payment. For international customers, over 15 foreign currency options, including the Euro, Canadian Dollar, and the Pound Sterling are available and readily accepted for your convenience. Payments are processed securely through our reputable partner(s), Moneybookers and PayPal. Both payment options are available for use at your discretion.

 

Prices are subject to change without notice. Prices, unless otherwise selected, are in U.S. dollars, excluding tax and/or VAT. By law, we are required to collect all taxes for CA residents. For CA residents, an 8.75% CA sales tax will apply to your entire order.

 

International Customers: We do not calculate or collect VAT or any other tax not applicable to U.S. federal or state law. For information on taxes or duties specific to your region, please consult with your local authorities.

 

Viewing Orders & Updating Account Information

 

Log in into My Account Dashboard by clicking here or navigating to "My Account" at the top of this page. From the My Account Dashboard, you have the ability to view a snapshot of your recent account activity and update your account information.